Shipping policy

We want to make things simple and easy when you do business with us. 

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

We offer free ground shipping in the continental United States for orders over $100.00. 

Alaska and Hawaii shipments are charged air shipment rates.

Orders under $100.00 are charged a flat rate of $25.00 for ground shipment.

AIR SHIPMENT RATES

Expedited shipments will be charged a flat rate according to the following table, per package:

 

Shipping Option	Delivery Time	Price per Package
Overnight	1 business day	$100
Second Day	2 business days	$80

 

Shipping charges for your order will be calculated and displayed at checkout. 

International Shipping

Orders shipped internationally will be calculated according to the volume and destination.  Please contact customer service at (1)833-833-4239 to discuss your needs.

Canada:  If you are located in Canada, your order will be filled by a our U.S.A. warehouse and the purchaser will be responsbile for customs charges. Questions? call (1)833-833-4239 to discuss your product needs.

Many countries require regulatory approval to import our products. Please call us at (1)833-833-4239 to discuss your international product needs. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. iBEX Nutrition (Epoch Science, LLC) is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at support@epochscience.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We’re sorry but due to the size and nature of our products, we cannot ship to P.O. boxes.